Breaking Bad News

Media Trainer Russ Rhea talks to Crisis Communication Strategist Jeff Hahn about the recipe for putting together a crisis response team. The first 90...

Jeff Hahn is joined by media trainer Russ Rhea to discuss two invaluable models in crisis communication: Reputation Dissonance and the Predictive Interviewing Model....

It's "Recall of the Month" time. Jenny and Jeff look back on some of the high profile food recalls over the previous month. RXBAR,...

In this episode we wrap up 2018 by reviewing the findings of two recent studies regarding negative news about food, including: How search interest...