Responding to Negative Restaurant Yelp Reviews

Breaking Bad News

Oct 31 2019 | 00:38:21

00:00 / 00:38:21

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Show Notes

How to deal with negative reviews that challenge a restaurant's reputation is the big focus in this episode as Host Jeff Hahn welcomes Restauranteur Chris Watkins. In addition to covering techniques to respond to negative online reviews by unreasonable customers, Jeff and Chris talk about how to develop a culture of service inside a restaurant.

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